SHAND Collection: To make a return, all items must be unwashed, undamaged, unworn, and tags must still be attached to the garment. We are happy to accommodate returns within 14 days of receiving your SHAND item for exchanges or store-credit that can be used within two years of your return. If you would like to process a refund, please email email@example.com.
SHAND Vintage: Vintage items are non refundable. However, if a fit doesn’t work for you we are happy to accommodate a return for store-credit that can be used towards a Vintage piece or a design from our Collection. Every design is truly one of a kind, recreated to be uniquely irreplaceable. A big part of what makes our Vintage items so special includes the history of our antique fabrics and items, please note that natural wear and marks are normal and part of the narrative weaved into the garment
If you are based locally in Santa Barbara, please visit “The Perfect Fit” in Montecito for a SHAND discount to alter any garments from our Collection or Vintage items.
SHE SH& Items (Hats, Pins): All SHE SH& items are non refundable or exchangeable.
SHAND ships domestically only, we are working on international expansion to ship globally. For one-off order requests, please email firstname.lastname@example.org and we will see if we can accommodate your needs.
We are not responsible for packages that are lost or damaged in transit. If your package goes missing, please let us know immediately so we can support you email@example.com.
Location and Contact
We are a small business and here to help directly as needed! To connect on all needs from wholesale to PR inquiries, please email Founder, Ryan Shand at firstname.lastname@example.org.
Our collections are designed in Santa Barbara and made locally in Los Angeles. Our Vintage garments are recreated in Santa Barbara, where our atelier is based. For appointments, please email email@example.com where you can try on our sample items and learn more about our brand.
FABRICS AND PROCESS
Sustainability has always been at the forefront of our designs. When starting SHAND, it was fundamental we build a beautiful brand while contributing back to our environment wherever possible. We also recognize we are a new brand and we have a lot to learn. We are not perfect but are consistently evolving and growing through feedback and improving our practices, relationships, and process every day. From fabrics to trims, materials, packaging, and paper, we take the time to invest in working with companies that use recycled materials and meet our standards.
For our Collection items, we use deadstock fabric materials: leftover fabrics from fashion houses that potentially overestimated their needs in ordering for any specific collection. Luckily for us, rather than adding these fabrics to our landfills and waste, we have the opportunity to get creative in recreating new designs through these pieces. Because deadstock fabrics never offer large quantities of material, we get to create designs like a work of art through offering limited items. For our SH& Caps and Pins, we do not use recycled materials but are working with our suppliers to provide sustainable fabrics.
For our Vintage pieces, we use upcycled garments, re-purchased, created, altered, and made to be new again. We believe preloved garments have a story to tell, which is why it's important they are part of our larger brand vision. We work to weave stories from the past into the future through designing new looks while using vintage and antique materials. Most of these designs are one of a kind, having been recreated in some form. However, we also offer some coveted vintage items we curate for our shoppers that have been pre-loved and not altered. For a custom Vintage piece, please email firstname.lastname@example.org.